The Value of Diversity in the Workplace Essay - 808 Words

The world is becoming smaller every day. The Internet, mass media, telecommunications and mass transportation have all contributed to the shrinking of international market. Because of these technologies, there is a continuing necessity for companies to address the needs of a very diverse market so that they can be competitive. Companies must now ask themselves what they can do to increase the number of customers for which they serve while determining the needs of these customers. This business process makes diversity a crucial part of a companys growth and operation. Hiring and retaining employees with diverse backgrounds to meet the demands of the global marketplace is the first step to meeting these challenges. Companies like EBS†¦show more content†¦Diversity is also the differences in a person?s educational background and the experiences that a person has had. Diversity is also the values or goals that influence a person?s beliefs (Neale, 2000). Margaret Neale (2000), the John G. McCoy?Banc One Corporation Professor of Organizations and Dispute Resolution at Stanford Business School, studied the effects of different types of diversity in the workplace. ?What you don?t see is diversity having a direct performance effect,? says Neale. Neale (2000) studied informational diversity, demographic diversity, and goals and values diversity. Neale (2000) went on to find that informational diversity could be classified as a constructive conflict as it encouraged people to discuss and evaluate the best path to follow. However, the same cannot be said of demographic diversity. Demographic diversity often encourages interpersonal conflicts that can destroy the homogeny of a group. Goals and values diversity was found to cause both constructive conflict and interpersonal conflict. While this combination can be the most injurious to a group, it can also lead to recognition and acceptance of common goals. This makes dealing with problems a smoother process because common goals and values are shared. Diversity in the workplace is thought to increase shareholder value. Diverse knowledge and experiences can aid in generating profits. Diversity is a concept that is seen as having the potential to understand theShow MoreRelatedThe Value Of Diversity Within The Workplace1163 Words   |  5 PagesThe Value of Diversity in the Workplace Globalization sets the perfect environment to develop diversity in the workplace. This new society, in which we are currently living, has created a new workforce that is based on its diversity that can greatly help with any business development and growth. 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